KaCha — How to delete your account

This page explains how to delete your KaCha account and the associated data. It satisfies both Apple's and Google's account-deletion requirements; this URL is the one to enter in Google Play's "Delete account" field.

Option 1 — In the app (recommended)

1. Open KaCha and go to Profile → Settings.
2. Tap Delete account.
3. The app first shows you what you are about to lose (cards held, how many carry a serial number, remaining gems and stars, and levels still live). Deletion only proceeds after you confirm.

Deletion is irreversible. Signing in again with the same Apple/Google account creates a brand-new account — previous progress, cards and balances do not return.

Option 2 — By email

If you can no longer sign in, email ka-cha.bouncing089@passinbox.com with the subject "Account deletion request" and information identifying your account (for example the email you signed up with, or your player name). We will verify your identity and complete the deletion within 14 days.

What deletion actually does

Cleared immediately

• Player name becomes "deleted user"
• The link to your Apple/Google identity is erased — afterwards there is no path back from that account to this record
• Date of birth is erased

Remaining fields purged after 30 days

That window exists to handle refunds, chargebacks and minor-consent disputes, which often arrive after an account is closed.

Retained, but no longer identifying you

• The card issuance ledger and gem transaction log. These record which card was issued at what time for which win — the issuance history shared by every holder. Removing a row would undermine the scarcity record of cards other players hold.
• Transaction records required by law, deleted when the statutory retention period ends.

Not removed: card images already issued

Cards you earned carry your player name burned into the artwork. Those images live in other players' collections; deleting your account does not remove them and does not change the name on them. If a card's content violates our rules (for example an offensive name), contact us and we will handle it case by case.

Purchased virtual items

On deletion, unused gems and items are forfeited. Refunds are handled under the Terms of Service and each store's policy.

Contact: ka-cha.bouncing089@passinbox.com